Refund policy

Return & Refund Policy for Fullstack Coding Services

Trade Name: FULLSTACK CODING
Email: fullstack_coding@inbox.eu
Physical Address: 61 Bridge Street, Bridge, Kington HR5 3DJ, United Kingdom

This Return and Refund Policy applies to services provided by FULLSTACK CODING, including but not limited to custom software development, web development, SaaS support, data processing, and IT consulting. This policy outlines the circumstances under which refunds are granted for services and digital products.

1) Scope & Applicability

Our return and refund policy applies to both services (such as software development and IT support) and digital products (such as code, e-books, or software licenses) provided by FULLSTACK CODING. However, please note that services and digital products are treated differently when it comes to refunds.

2) Eligibility for Refunds

Refunds for services are provided only in cases where the service has not commenced, or has not been delivered as agreed in the contract.

For services:

  • Refunds are available if services have not been started or milestones have not been completed.
  • If services are partially delivered, a partial refund may be granted based on the work completed.
  • Once a service milestone is completed, such as code deployment, software delivery, or system configuration, no refund is available.

For digital products:

  • Digital products such as software, e-books, or source code are non-refundable once they have been downloaded or accessed.

3) How to Request a Refund

If you wish to request a refund, please contact us via email at fullstack_coding@inbox.eu within 30 days of your purchase or service commencement. Please include the following information in your request:

  • Your order number or service reference.
  • The reason for the refund request.
  • Any relevant supporting documentation (e.g., communication logs, project scope agreement, etc.).

We will review your request and notify you of the decision within 10 business days. If eligible, we will process the refund as per the terms outlined below.

4) Refund Processing Time

Once a refund request has been approved, refunds will be processed within 14 business days. The refund will be issued to the original payment method, unless otherwise agreed. The processing time for the refund depends on the payment provider and may vary.

5) Non-Refundable Cases

The following cases are non-refundable:

  • Services that have already commenced or milestones that have been completed as per the contract or agreement.
  • Digital products (e.g., software, source code, e-books) that have been downloaded or accessed.
  • Services or products affected by the client's delay, inaction, or failure to provide necessary inputs or access to systems.
  • Projects or services terminated due to non-compliance with terms and conditions or breach of contract.
  • Any service where the client fails to adhere to agreed timelines or requirements, resulting in delays or changes to the scope.

6) Process for Service Cancellation

If you wish to cancel a service before it commences, you must notify us within 7 days of signing the contract. If work has already begun, the cancellation may incur charges for the work already completed, in accordance with the agreed-upon contract or milestone completion.

7) Digital Products Refund

Digital products such as software, code, or e-books are non-refundable once accessed or downloaded. We encourage you to review all product details and confirm compatibility with your needs before purchase.

8) Exceptions and Limitations

Refunds will not be issued under the following circumstances:

  • If the client delays providing required resources, data, or access to necessary platforms.
  • If the work or service is completed and accepted by the client as per the agreement.
  • If the service was delayed or disrupted due to third-party actions (e.g., third-party cloud services or software failures).
  • If the client requests a refund after the agreed-upon service milestones or deadlines have been passed.

Contact Information
FULLSTACK CODING
61 Bridge Street, Bridge, Kington HR5 3DJ, United Kingdom
Email: fullstack_coding@inbox.eu